Jobs,

Front Office Associate

Chlorofeel Hotels & Resorts LLP

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No of Vacancy

Location

Gangtok

Experience

1-3 Year

Industry

Hotels/ Restaurant

Category

Hotels/ restaurants

Role

Front Office Executive

Skills

Front Office Associate, Office Assistant, administrative operations, hard-working professional, under pressure, office support tasks, reception area

Education

Any graduate

Stream

Other

Job Type

Full Time

Posted On

28-Nov-2022

Updated Ony

28-Nov-2022

Job Description

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<h2 id="jobDescriptionTitle"><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Duties & Responsibilities</span></span></h2>

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	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Answer incoming calls.</span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Provide high quality guest service ensuring a safe, clean, comfortable and welcoming Atmosphere. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Attend to Guest warmly, cleaning check in / out. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Handle guest enquiries, feedback, complaints, requests ensure customers satisfactions and memorable. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Coordinate with maintenance, housekeeping, room service, and travel desk and entertainment division for guest & room maintenance. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Take Reservations, modify or cancel as the requirement may be. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Escort guests to and from their if required & also assist in carrying their luggage. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Check with roomed guests periodically to ascertain any special needs. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Post room charges & tax to guest account. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Prepare a summary of cash, cheque, credit card activities and summary of result of operations for management. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Balance departmental totals and cash at close of the day. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Take departmental readings at the beginning of the day. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Complete guest check in and checkout procedures. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Personally, and frequently verifies that guests in his operation are receiving the best possible service available </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">To be demanding and critical to service standards as well as hygiene standards. </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">Prepare and report guests with High Balance to the attention of the Front Office Manager </span></span></li>
	<li><span style="font-family:tahoma,geneva,sans-serif;"><span style="font-size:14px;">EDC machine Summary, Detail, Settlement & Terminal Stats report Pre Auth-Refund, Void.</span></span></li>
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Front Office Associate

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Front Office Associate